Shipping Policy

SHIPPING/ RETURN POLICY

Store Policy

We do not accept returns or exchanges due to COVID-19. We are protecting our staff and customers. Please Order your correct size & enter your correct shipping address. 

Customer Support Email
Shopoliviagenae@gmail.com

 FAQ's

  • I need help with sizing.

  • If you are unsure about sizing you may reach out to one of our customer service representatives on the site or email us directly. Models size is always added underneath the picture to help accurately assist you with the right sizing choice. If the outfit runs larger, it will be stated on the sight as well. 

SHIPPING INFORMATION

PLEASE ENTER YOUR CORRECT SHIPPING ADDRESS. IF ADDRESS IS ENTER INCORRECTLY PLEASE CONTACT US WITH THE FIRST 24 HOURS TO UPDATE CORRECT ADDRESS. After package is shipped we are not responsible for incorrect address deliveries. We will ship package to address provided to us.

OliviaGenae is not responsible for any unclaimed packages.

 

How long does shipping take?

Please allow us 1-2 business days to process and ship out orders

All orders placed on Friday will began processing the following Monday.​

All shipping rates are calculated at checkout. 
Free shipping rates will be processed within 1-5 days business days. 

 

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